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Tracking Your Referral and Waiting Times
Key Information
- Staying Informed: Waiting for a hospital appointment can be frustrating, but there are official NHS tools that can help you check progress and average waiting times.
- The NHS App: You can use the NHS App to see whether your referral has been received and processed.
- My Planned Care: This official NHS website shows average waiting times for specific departments, such as cardiology or orthopaedics, at your local hospital.
- Important Note: My Planned Care gives a general guide based on averages. It does not provide your personal appointment date.
What Happens Next?
If you want to check your referral status, use the NHS App.
If you want to check average waiting times for your condition or department, search for your local hospital on the My Planned Care website.
Who to Contact
Please remember that our practice does not have access to the hospital’s appointment booking system.
- Check the App First: If your referral is visible in the NHS App, the hospital has received it and will contact you.
- Missing Referrals: If your referral is not showing after several weeks, please contact the hospital’s Appointments Department or PALS directly.
- Worsening Symptoms: If your condition gets significantly worse while waiting, please contact us through our online service for clinical advice.
Further Information
Understanding Your Hospital Referral
For guidance on hospital referrals and appointments, please visit the NHS website.
Learn more about hospital referrals and appointments
Last reviewed: 31 December 2025
Next review due: 31 December 2028
Providing NHS Services
Telephone: 01727 853107