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Admin & Services
Welcome to Admin & Services. This section explains how to access key practice services such as appointments, eConsult, prescriptions, test results, sick notes and referrals.
Select a topic below to find clear step-by-step guidance and links to the right service.
How to Request an Appointment
How to contact the practice, what information to include, and the different types of appointment available.
What is eConsult and How Does It Work?
What eConsult is, when to use it, and what happens after you submit a request.
The NHS App
What you can do in the NHS App, how it works, and how to get set up.
How to Order Repeat Prescriptions Using the NHS App
A simple guide to requesting repeat prescriptions quickly and safely using the NHS App.
Carers Support
Information for unpaid carers, including support available from the practice and useful resources.
Introducing Our New WhatsApp Channel
Learn how our WhatsApp channel works and how you can receive updates from the practice.
Understanding Sick Notes (Fit Notes)
When you need a fit note, when you don’t, and how to request one from the practice.
Getting Your Test Results
How your test results are reviewed, how to access them, and what to do if you have concerns.
Understanding Your Hospital Referral
What happens after your GP refers you to hospital and how to track the next steps.
Choosing the Right NHS Service
How to choose between 999, A&E, NHS 111, urgent treatment centres and contacting the practice.
When to Call 999
When to call 999 for a life-threatening emergency or mental health emergency, and when to use NHS 111 instead.
When to Go to A&E
When A&E is the right place for serious injuries and genuine life-threatening conditions.
When to Use NHS 111
How NHS 111 can help when you need urgent medical advice but it is not a life-threatening emergency.
What is an Urgent Treatment Centre?
When to use an Urgent Treatment Centre for urgent minor injuries and illnesses that are not life-threatening.
What is a Training Practice?
What it means to be a training practice, how GP Trainees are supervised, and how this benefits patient care.
Accessing Your Medical Records
How to view your coded medical record in the NHS App or request a full copy of your medical records.
Updating Your Contact Details
How to tell us if you move house, change your phone number, or get a new email address.
Registering Online at The Lodge Health Partnership
How to complete your registration online, check your postcode, and understand what happens after you submit your form.
Registering Your Child at the Practice
How to register a child or newborn, including the important step that a parent or guardian must be registered first.
Temporary Registration: Your Visitor's Pass to Care
How to register temporarily if you are visiting the area or are a student home for the holidays.
Moving to a New Area: A Simple Handover
What to do if you are moving out of the area and need to register with a new GP practice.
Tracking Your Referral and Waiting Times
How to check the status of your hospital referral and view average waiting times using the NHS App and My Planned Care.
Non-NHS Fees and Private Referrals
Information about chargeable non-NHS work, private referral letters, payment, timelines and how to request help.
How to Get Help When We Are Closed
What to do when the surgery is closed, including when to use NHS 111 and when to call 999.
Your Health Information Compass: Where to Find Help
Where to find reliable health advice, including the NHS website, NHS App, our practice website and local pharmacists.
The Patient Participation Group
How the Patient Participation Group works with the practice to improve services and make sure the patient voice is heard.
Join Our Patient Participation Group
How to get involved with the Patient Participation Group, what the role involves, and how your feedback can help improve services.
Providing NHS Services
Telephone: 01727 853107